Operations Manager – India Operations
Job Description
- Good people management skills.
- Flexible working in shifts.
Must Have
- Handling a team size of about 100-150 people.
- 8-10 years of experience handling teams.
- Should have experience across Loan Set-Up/Processing and Compliance/post-closing audits.
- Should have exposure to core Underwriting and Underwriting Support project.
Responsibilities
- Oversees day to day operations of the specific business division assigned.
- Responsible to deliver on service level agreements made with various clients in terms of production and quality across the business division assigned.
- To work on ensuring smooth and seamless transition of new processes.
- To ensure that financial goals set in terms of FTE realizations, gross margins and EBITDA are met / exceeded.
- Needs to ensure that one downs are coached and developed through training need identification and mentoring.
- To have strong client and account management skills at a business division level.