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Supervisor / Team Lead – Operations

Bangalore

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Job Brief

We are looking for a dynamic and experienced professional to lead a team within our US Mortgage Operations. The candidate should have a strong understanding of the US mortgage lifecycle and be capable of ensuring operational excellence, timely delivery of accurate documentation, and effective team management.

Roles & Responsibilities

  • Ensure accurate and timely delivery of documentation and data to investors; monitor reports for pending conditions.
  • Manage team workflow, including task delegation, training, and performance feedback.
  • Drive innovation and continuous process improvement initiatives.
  • Support special projects as assigned by management.
  • Foster a positive and open team culture through effective communication.
  • Set and align team goals; delegate responsibilities and define deadlines.
  • Oversee daily operations and ensure smooth team functioning.
  • Monitor team performance and report on key metrics.
  • Motivate and engage team members to achieve performance targets.
  • Identify training needs and provide coaching and development support.
  • Address team feedback, resolving conflicts promptly and constructively.
  • Recognize high performance and reward achievements.
  • Promote creativity and encourage calculated risk-taking.
  • Plan and organize team-building activities to enhance collaboration.

Requirements

  • Bachelor’s degree in Business, Banking, Finance, or a related field.
  • 2–3 years of proven experience in a supervisory or team leadership role.
  • Willingness to work flexible shifts, including both day and night.
  • Proficiency in industry-standard tools such as Fannie Loan Delivery, Freddie Loan Delivery, Government Loan Delivery, and Microsoft Office Suite.
  • Ability to handle confidential information with integrity and professionalism.
  • Excellent time management and organizational skills to meet multiple priorities and volume goals.
  • Strong customer service orientation.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Ability to manage multiple tasks simultaneously with strong attention to detail.
  • Proficiency in spreadsheet tools and strong mathematical skills.
  • Solid analytical and problem-solving capabilities.

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