We are seeking a dynamic and experienced Team Leader for our Underwriting (Originations) team. This role requires an in-depth grasp of credit assessment, income verification, asset evaluation, and collateral review, coupled with a strong understanding of state and federal regulations within the US Mortgage industry. As a Team Leader, you will be responsible for guiding, supervising, and motivating a team of underwriters to collaboratively achieve our organizational goals. If you possess the required expertise and leadership acumen, we encourage you to apply.
Roles and Responsibilities
- Oversee Production Workflows: Monitor and manage work queues to ensure tasks are completed within established timelines. Adjust workflows as needed based on traffic patterns.
- Workflow Management: Maintain effective workflow management by ensuring tasks are on track and aligned with targets.
- Performance Reporting: Maintain accurate and relevant reports in accordance with established standards.
- Quality Assessment: Conduct weekly quality assessments of assigned analysts, delivering timely feedback and promptly addressing concerns with management.
- Training and Support: Provide comprehensive guidance, training, and floor support to both the team and new team members, ensuring continuous improvement.
- New Joiner Certifications: Facilitate certifications for new team members, ensuring a smooth onboarding process.
- Continuous Development: Conduct refresher sessions for operational staff as required, fostering ongoing learning and skill enhancement.
- Progressive Disciplinary Actions: Develop and implement progressive disciplinary actions and growth plans, promoting team performance.
- Industry Knowledge: Maintain an up-to-date understanding of industry standards and guidelines to ensure compliance.
- Targets and SLAs: Meet daily targets and adhere to Service Level Agreements (SLAs) as communicated.
- Ad Hoc Duties: Undertake any other responsibilities assigned by management to support team and company objectives.
- Bachelor’s Degree in any discipline.
- 3-4 years of proven team management experience is essential.
- Minimum of 2 year’s experience as a Team Leader for an underwriting process.
- Proficient in US federal and state regulations related to compliance.
- Previous experience in client interaction and management is a prerequisite.
- Essential expertise in conventional loan underwriting. Familiarity with FHA and VA loan underwriting is preferred.
- Ability to assess various elements, including income, assets, appraisal reports, overlays, credit analysis, and compliance documentation.
- Adeptness in recognizing fraud indicators in closing and compliance documentation.
- Solid understanding of standard mortgage terminology.
- Effective verbal and written communication skills for accurate comment updates and stakeholder communication.
- Skillful in identifying and documenting process requirements.
- Strong analytical abilities and decision-making skills based on factual information.
- Excellent presentation skills to engage and inform diverse audiences.
- Detail-oriented with aptitude in reporting, problem-solving, and managing escalations.
- Proficiency in MS Office Suite, Loan Origination Systems (LOS), Loan Management Systems (LMS), and navigation of selling guides.
- Familiarity with basic ISO-level reporting requirements.
- Willingness to work in flexible shifts.