Modernizing the mortgage loan lifecycle

IncomeGenius gives our underwriters a decisive edge, streamlining the process with precise, fast calculations—often the difference in a customer's loan qualification and approval. IncomeGenius also flags errors in real-time, enabling swift corrections and proactive coaching —elevating our underwriting process with the perfect blend of technology and human expertise. This combination of efficiency, accuracy, and staff development is a great way to enhance both client experience and operational excellence.

From our initial planning sessions through detailed testing and implementation of Indecomm’s external auditing, the Indecomm team has demonstrated an unprecedented service level and attention to detail. My internal QC collaborators and I are thrilled with Indecomm’s professionalism and ‘can-do’ culture.

Nexera’s relationship with Indecomm and the team there has helped me launch and grow my start-up mortgage bank in an extremely efficient manner. They have helped us with all aspects of the mortgage manufacturing process, including training. Indecomm has also worked side by side with my team to help customize our work-flow to fit their team onshore and offshore. By doing this, it has allowed Nexera to continue to move more tasks of the business to Indecomm.

During the pandemic, rapid volume growth was a challenge and we needed to ensure we were keeping to our SLAs and investor requirements. However, partnering with Indecomm and utilizing DocGenius, we were able to overcome those challenges, yielding greater returns as it relates to hold-back release and the J&E population. Indecomm's trailing docs solutions put us at an advantage.

During a recent volume acquisition, we had significant document volumes coming in at the tune of 60,000 documents a month. We had to get them over to investors and were manually scanning, logging, and tracking the files. Considering our resource and space constraints, we decided to partner with Indecomm. The transition to DocGenius and Indecomm was painless and we gained instant capacity, reassigning staff to other areas where we needed support.