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Solutions | Credit Unions

Elevating the Member Experience

credit union

Enabling Exceptional CU Member Experiences

At the core of every credit union's mission lies an unwavering commitment to the "Member Experience." Since fragmented core mortgage operations can adversely impact the overall member experience, credit unions need solutions that improve efficiencies and elevate the member journey. Indecomm’s foundation rests on the principle of enhancing middle and back-office efficiencies to deliver seamless, hassle-free mortgage journeys that foster loyalty and trust with credit union members.

The problem
Our solution

Delays in the mortgage process

We pair tech and talent to drive process efficiencies and expedite turnaround times for credit union members

  • Mortgage bots simplify time-consuming middle-office mortgage tasks
  • Automation streamlines workflow, reducing unnecessary back and forth with members
  • Intelligent and tech-enabled underwriting analysis drives timely loan decisions

Low borrower satisfaction scores

Our solutions streamline and simplify mortgage processes

  • Automated decisioning tools speed customer response times and improve pull-through rates
  • Mortgage bots help your loan officers and processors handle more tasks efficiently
  • Mortgage talent augments your team to accelerate cycle times

Members need greater transparency around mortgage loan status

We empower credit unions with faster access to results, data, documents, and decisions:

  • Get early loan decisioning guidance, reducing anxiety for members
  • Utilize automated systems for timely progress updates, data, and documents
  • DecisionGenius technology drives underwriting precision, minimizing ambiguity for members

Credit Unions face high costs in mortgage middle-office operations

Our solutions deliver greater cost savings, scalability, and performance.

  • Reduce costs by 30% or more by expediting time-to-close
  • Transform fixed overheads into variable, per-loan pricing
  • Optimize resources by automating up to 70% of tasks in the middle-office

The mortgage experience impacts the overall member experience

We help credit unions elevate their value proposition by improving the member experience

  • Make mortgages a more seamless and enjoyable experience for members
  • Give CU agents more time to forge memorable member relationships
  • Create a collaborative and trusted partnership with CUs to achieve a sustainable, high-performing mortgage operations model

Services for any stage of the loan lifecycle

Whether you’re looking to increase bandwidth or seek a more automated and connected mortgage operation, we have the solutions to help.

  • Automation


    Deliver better, smarter, and faster borrower experiences with mortgage-specific automation solutions that streamline and connect the middle-office

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  • Underwriting


    Achieve thorough, compliant, and efficient mortgage underwriting with fully-staffed outsourcing solutions

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  • Fulfillment


    Reduce overhead costs and gain control over your internal resources with a scalable fulfillment model built with mortgage industry volume shifts in mind

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  • Compliance


    Manage and mitigate mortgage and regulatory risk by tapping into an extensive repository of data, documentation, expertise, and training resources.

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  • Quality Control

    Quality Control

    Manage credit risk, control costs, and gain real time visibility into loan quality with tech-enabled mortgage QC services, powered by AuditGenius

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  • Post-Closing Hub

    Post-Closing Hub

    Step up post-closing productivity while gaining valuable business insights with our interactive document management platform plus services

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Relevant Technology