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Solutions | Credit Unions

Streamlining Credit Union Mortgage Operations

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Enabling Exceptional CU Member Experiences

At the core of every credit union’s mission lies an unwavering commitment to the “Member Experience.” Since fragmented core mortgage operations can adversely impact the overall member experience, credit unions need solutions that improve efficiencies and elevate the member journey. Indecomm’s foundation rests on the principle of enhancing middle and back-office efficiencies to deliver seamless, hassle-free mortgage journeys that foster loyalty and trust with credit union members.

The problem

Our solution

The problem

Delays in the mortgage process

Our solution

We pair tech and talent to drive process efficiencies and expedite turnaround times for credit union members

  • Mortgage bots simplify time-consuming middle-office mortgage tasks
  • Automation streamlines workflow, reducing unnecessary back and forth with members
  • Intelligent and tech-enabled underwriting analysis drives timely loan decisions

The problem

Low borrower satisfaction scores

Our solution

Our solutions streamline and simplify mortgage processes

  • Automated decisioning tools speed customer response times and improve pull-through rates
  • Mortgage bots help your loan officers and processors handle more tasks efficiently
  • Mortgage talent augments your team to accelerate cycle times

The problem

Members need greater transparency around mortgage loan status

Our solution

We empower credit unions with faster access to results, data, documents, and decisions:

  • Get early loan decisioning guidance, reducing anxiety for members
  • Utilize automated systems for timely progress updates, data, and documents
  • DecisionGenius technology drives underwriting precision, minimizing ambiguity for members

The problem

Credit Unions face high costs in mortgage middle-office operations

Our solution

Our solutions deliver greater cost savings, scalability, and performance.

  • Reduce costs by 30% or more by expediting time-to-close
  • Transform fixed overheads into variable, per-loan pricing
  • Optimize resources by automating up to 70% of tasks in the middle-office

The problem

The mortgage experience impacts the overall member experience

Our solution

We help credit unions elevate their value proposition by improving the member experience

  • Make mortgages a more seamless and enjoyable experience for members
  • Give CU agents more time to forge memorable member relationships
  • Create a collaborative and trusted partnership with CUs to achieve a sustainable, high-performing mortgage operations model

Services for any stage of the loan lifecycle

Whether you’re looking to increase bandwidth or seek a more automated and connected mortgage operation, we have the solutions to help.

AI & Automation

Deliver better, smarter, and faster borrower experiences with breakthrough mortgage automation solutions that streamline and connect the middle-office

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Fulfillment

Reduce overhead costs and gain control over your internal resources with a scalable mortgage fulfillment solutions built with mortgage industry volume shifts in mind

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Underwriting

Achieve thorough, compliant, and efficient mortgage underwriting services with a fully-staffed contract mortgage underwriting team, enabled by Indecomm's Genius technology.

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Quality Control

Manage mortgage credit risk, control costs, and gain real time visibility into loan quality with tech-enabled mortgage QC services, powered by AuditGenius. Indecomm's mortgage quality control and mortgage compliance audits reduces risk.

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Post-Closing Hub

Step up post-closing productivity while gaining valuable business insights with our interactive document management platform plus services

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Document Management

Step up document management and processing productivity while gaining valuable business insights with our interactive document management platform plus services

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Trailing Docs

Proactively track and manage trailing documents while gaining real-time visibility into document status and agent performance

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Servicing

Scale your mortgage servicing operation and improve servicing outcomes with a global delivery model designed for performing and non-performing portfolios

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Relevant Technology

AuditGenius®

Simplify mortgage portfolio risk management, streamline mortgage QC and compliance, and lower origination costs with intelligent audit technology and SaaS

DocGenius™

Gain a 360° view of mortgage trailing document risks, processes, timelines, and performance with an interactive document management system

DecisionGenius

Indecomm’s DecisionGenius™ is a automated and AI-driven mortgage underwriting system that empowers faster, more informed mortgage credit analyses with automated, risk-based loan underwriting technology

Related Case Studies

Case Study

Pre-funding Underwriting Audit

A mid-size regional lender recently experienced a series of mergers and acquisitions and found different levels of competency in their merged underwriting staff. Indecomm implemented a pre-funding underwriting review to identify opportunities for improvement.
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Case Study

Delivering post-close QC efficiency

A leading vendor management client had an immediate need to reduce overhead and staffing costs. Indecomm put in place a team of contract auditors to manage volume fluctuations, allowing the client to attain a low variable cost per order vs. a high fixed cost.
Read More
Case Study

Automated Loan Document Comparison

Learn how a top 5 lender leveraged Indecomm's automated loan estimate & closing disclosure comparison to execute assignments.
Read More

Related Resources

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Reclaim the Relationship: How Automation and AI Give Mortgage Teams Back Their Most Valuable Asset—Time
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Imagine walking into a library where books are scattered everywhere—no shelves, no categories, just a sea of documents....
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See what Indecomm can do for your business.

Schedule a conversation with an expert to discuss tailoring a solution for your business or for a demo of one of our Genius suite of products.
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