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Careers

Lead Associate – Loan Processor

Bangalore

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Job Brief

We are seeking an experienced Loan Processor to manage the loan intake process and ensure files are complete for underwriting submission. The ideal candidate will be detail-oriented, possess a strong understanding of loan processing workflows, and be familiar with regulatory compliance and third-party vendor coordination.

This role involves reviewing borrower documentation, ensuring all third-party orders are fulfilled, verifying loan file completeness, and maintaining clear communication with Mortgage Loan Officers (MLOs), borrowers, and other stakeholders throughout the loan process

Roles and Responsibilities

  • Review loan files upon intake to ensure completeness and eligibility for underwriting submission
  • Notify Mortgage Loan Officer (MLO) of any missing items and coordinate borrower communication through the client as needed
  • Order and track third-party services including title, appraisal, re-inspections, insurance, and credit reports
  • Review asset, income, and other borrower documents for accuracy and completeness
  • Ensure all pre-underwriting conditions are satisfied before loan submission
  • Maintain accurate records and index all documents appropriately
  • Send welcome emails to borrowers including preliminary conditions and status updates
  • Keep the conversation log updated to track all communication and progress
  • Submit loan files to underwriting and coordinate until clear-to-close is received
  • Ensure full compliance with applicable Federal, State, and Local mortgage regulations
  • Meet daily production targets and service level agreements (SLAs)
  • Prepare and maintain relevant reports and documentation
  • Perform additional duties as assigned by management

Requirements

  • Graduate in any discipline
  • Minimum 2 years of experience in mortgage loan processing
  • Proficient with multiple Loan Origination Systems (LOS) and interpreting AUS reports
  • Experience in direct client and stakeholder interaction
  • Solid knowledge of both Conventional and Government loan guidelines
  • Understanding of fraud detection related to processing documentation
  • In-depth knowledge of U.S. federal and state compliance regulations
  • Ability to assess and review all elements of loan documentation
  • Excellent time management, math aptitude, and organizational skills
  • Strong attention to detail, problem-solving, and escalation handling
  • Excellent written and verbal communication skills
  • Competency in MS Office applications
  • Strong presentation and reporting skills
  • Willingness to work in night shifts
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