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Careers

Software Engineer – Production Support (Python/AWS)

Bengaluru

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Job Brief

We are looking for a skilled Software Engineer – Production Support with strong expertise in Python, AWS Lambda, and serverless development. This role is focused on monitoring, troubleshooting, and supporting serverless applications in production, ensuring high availability, performance, and timely incident resolution. The position demands basic SQL proficiency along with strong communication skills for effective collaboration with cross-functional teams and stakeholders.

Roles Responsibilities

  • Provide production support and enhancements for Python-based AWS Lambda and serverless applications.
  • Monitor logs, metrics, and alerts to proactively identify and resolve issues.
  • Troubleshoot and debug production incidents to minimize downtime and ensure reliability.
  • Perform root cause analysis of recurring issues and collaborate with engineering teams on permanent fixes.
  • Develop and maintain Python scripts to automate support tasks and improve monitoring capabilities.
  • Use SQL queries to investigate, troubleshoot, and validate data-related issues.
  • Work closely with DevOps, QA, and Product teams to address production challenges.
  • Document issues, resolutions, and best practices to strengthen the support knowledge base.
  • Participate in on-call support rotation and handle incident escalations.
  • Communicate status, risks, and resolution updates effectively with both technical and non-technical stakeholders.

Requirements

  • Bachelor’s or Master’s degree in Engineering/Technology (BE/B.Tech/ME/M.Tech) or Computer Applications (BCA/MCA).
  • 3–5 years of experience in software development and production support.
  • Strong hands-on experience with Python programming.
  • Solid knowledge of AWS Lambda and serverless application development.
  • Basic SQL skills for data validation and troubleshooting.
  • Familiarity with key AWS services such as S3, RDS, CloudWatch, SNS, SQS, API Gateway, and IAM.
  • Good understanding of event-driven architectures and serverless workflows.
  • Exposure to CI/CD pipelines and Infrastructure as Code tools (e.g., CloudFormation, Kubernetes) is a plus.
  • Excellent communication, troubleshooting, and problem-solving skills.
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