skip to content

We use cookies to offer you a better browsing experience, analyze site traffic, personalize content and serve targeted ads. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or they have collected from your use of their services. Read how we use cookies and how you can control them in our Cookie Disclosure Policy. By using our site, you consent to our use of cookies.

Careers

Supervisor / Team Lead – Operations

Salem

Apply Now

Job Brief

We are looking for a dynamic and experienced professional to lead a team within our US Mortgage Operations. The candidate should have a strong understanding of the US mortgage lifecycle and be capable of ensuring operational excellence, timely delivery of accurate documentation, and effective team management.

Roles & Responsibilities

  • Ensure accurate and timely delivery of documentation and data to investors; monitor reports for pending conditions.
  • Manage team workflow, including task delegation, training, and performance feedback.
  • Drive innovation and continuous process improvement initiatives.
  • Support special projects as assigned by management.
  • Foster a positive and open team culture through effective communication.
  • Set and align team goals; delegate responsibilities and define deadlines.
  • Oversee daily operations and ensure smooth team functioning.
  • Monitor team performance and report on key metrics.
  • Motivate and engage team members to achieve performance targets.
  • Identify training needs and provide coaching and development support.
  • Address team feedback, resolving conflicts promptly and constructively.
  • Recognize high performance and reward achievements.
  • Promote creativity and encourage calculated risk-taking.
  • Plan and organize team-building activities to enhance collaboration.

Requirements

  • Bachelor’s degree in Business, Banking, Finance, or a related field.
  • 2–3 years of proven experience in a supervisory or team leadership role.
  • Willingness to work flexible shifts, including both day and night.
  • Proficiency in industry-standard tools such as Fannie Loan Delivery, Freddie Loan Delivery, Government Loan Delivery, and Microsoft Office Suite.
  • Ability to handle confidential information with integrity and professionalism.
  • Excellent time management and organizational skills to meet multiple priorities and volume goals.
  • Strong customer service orientation.
  • Comfortable working in a fast-paced, deadline-driven environment.
  • Ability to manage multiple tasks simultaneously with strong attention to detail.
  • Proficiency in spreadsheet tools and strong mathematical skills.
  • Solid analytical and problem-solving capabilities.
Back to Careers