Bringing middle-office automation to the forefront
Over the last decade, the mortgage industry emphasized the customer experience, prioritizing front-end innovations that satisfy customer demand for a digital mortgage experience. And yet, CSAT scores remain low and borrowers still find the mortgage process frustrating. That’s because what happens behind the scenes in the middle office directly impacts the borrower’s experience.
Developing the “digital middle”
When your middle-office mortgage operations are disjointed and manually driven, it translates to excessive back-and-forth with the borrower, lagging response times, slow underwriting decisions, and lethargic closings. What’s more, middle-office inefficiencies likely mean high per-loan costs, resource constraints, and needless processing errors. That’s where Indecomm comes in.
We’ve made it our mission to automate middle-office mortgage operations —loan set-up, processing, and underwriting— so that what happens behind the scenes serves as a business enabler rather than a burden.