You have a better way to track trailing documents



With ViewPoint™, Indecomm’s proprietary technology, you can track trailing documents submissions from title agents and correspondent lenders to reduce risk, lower cost, and improve overall performance.

The platform calculates the expected return date (ERD) using our extensive data repository that tracks turnaround times so you know when you can expect the mortgage to be recorded by your settlement agent or correspondent lender. When you receive the final documents for a specific loan, the receipt is updated in ViewPoint and the loan is closed out.

You have real-time access to document status and reports, and risk assessments. One of the unique features of this platform is our loan-level automated email and telephone follow-up with settlement agents and correspondent lenders to increase the likelihood of timely returns of trailing documents. You gain solid business intelligence with ViewPoint’s performance measurement and document auditing.

View Point

Key Features:

  • Interactive dashboard and reporting that provides real-time view of the status of mortgage documents
  • Multi-level drill-down capability
  • Linked to county web sites for live recording status checks
  • Tracking of all follow-up performed at a loan level
  • Two-way communication with settlement agents and correspondent lenders
  • Aging analysis of all trailing documents
  • Extensive filtering options for easy access
  • Reporting of trailing documents status by different parameters – state, investor, loan amount, settlement agent, correspondent lender

Improve Trailing Documents Tracking:
Indecomm’s ViewPoint

Trailing Documents tracking to the max

Unsecured mortgages, missing title policies, title agents and lenders out of business… all of these create repurchases and foreclosure issues, making the back office take center stage. At Indecomm, we’ve taken a new approach to the age-old problem of tracking trailing documents.

Proactive Follow-up

We developed ViewPoint™ to enhance risk assessment, increase title agent and correspondent lender communication, and deliver geographic-based performance evaluation. Through loan-level automated email and telephone call follow-up at specific county turn-time intervals, we provide proactive communication.

Audits and Document Handling

The insight ViewPoint™ brings to the performance of your overall portfolio and individual Agents/Lenders, coupled with Indecomm’s follow-up actions, can be the keys to creating a culture of timely returns for your Trailing Documents.


Tracking and Visibility

From the moment you send Indecomm your funded loan data, ViewPoint provides instant visibility to your loan portfolio. We leverage our county turn-time data so you know how much time an Agent/Lender should have to return their documents. If you choose, you can also give your Agents/Lenders access to their part of your portfolio.

Proactive Follow-up

As your documents age and approach expected return times, we take action. First, Indecomm sends email reminders to Agents/Lenders with a list of their old loans. When an email brings no result, our next step is to call the Agents/Lenders and ensure they will return their documents.

Audits and Document Handling

When the Agent/Lender does send their Trailing Documents to Indecomm, we image, temporarily store, and audit the documents. The audits we perform are according to the items you want verified, and we resolve exceptions we discover through communication with the Agent/Lender. Having passed audit inspection, we ship your documents to their final destination, and accommodate for any special destination rules you have.

How the process works


With ViewPoint’s reporting capabilities, you gain instant visibility into your portfolio’s performance, and can give your providers the tools they need to monitor their own performance and status.

Provider Analysis

How is an agent or lender performing relative to their peers? What are their outstanding documents, liabilities, and past performance?.


Services Delivered:

  • Trailing Documents Management
  • Loan Modification Fulfillment

Indecomm’s trailing documents management solution powered by ViewPoint™ has been covered by leading publications in the industry, including The Title Report.


Download Case Study.


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