Enabling Exceptional CU Member Experiences
At the core of every credit union's mission lies an unwavering commitment to the "Member Experience." Since fragmented core mortgage operations can adversely impact the overall member experience, credit unions need solutions that improve efficiencies and elevate the member journey. Indecomm’s foundation rests on the principle of enhancing middle and back-office efficiencies to deliver seamless, hassle-free mortgage journeys that foster loyalty and trust with credit union members.
- The problem
- Our solution
-
Delays in the mortgage process
-
We pair tech and talent to drive process efficiencies and expedite turnaround times for credit union members
- Mortgage bots simplify time-consuming middle-office mortgage tasks
- Automation streamlines workflow, reducing unnecessary back and forth with members
- Intelligent and tech-enabled underwriting analysis drives timely loan decisions
-
Low borrower satisfaction scores
-
Our solutions streamline and simplify mortgage processes
- Automated decisioning tools speed customer response times and improve pull-through rates
- Mortgage bots help your loan officers and processors handle more tasks efficiently
- Mortgage talent augments your team to accelerate cycle times
-
Members need greater transparency around mortgage loan status
-
We empower credit unions with faster access to results, data, documents, and decisions:
- Get early loan decisioning guidance, reducing anxiety for members
- Utilize automated systems for timely progress updates, data, and documents
- DecisionGenius technology drives underwriting precision, minimizing ambiguity for members
-
Credit Unions face high costs in mortgage middle-office operations
-
Our solutions deliver greater cost savings, scalability, and performance.
- Reduce costs by 30% or more by expediting time-to-close
- Transform fixed overheads into variable, per-loan pricing
- Optimize resources by automating up to 70% of tasks in the middle-office
-
The mortgage experience impacts the overall member experience
-
We help credit unions elevate their value proposition by improving the member experience
- Make mortgages a more seamless and enjoyable experience for members
- Give CU agents more time to forge memorable member relationships
- Create a collaborative and trusted partnership with CUs to achieve a sustainable, high-performing mortgage operations model
Services for any stage of the loan lifecycle
Whether you’re looking to increase bandwidth or seek a more automated and connected mortgage operation, we have the solutions to help.
-
Automation
Deliver better, smarter, and faster borrower experiences with mortgage-specific automation solutions that streamline and connect the middle-office
Learn More -
Underwriting
Achieve thorough, compliant, and efficient mortgage underwriting with fully-staffed outsourcing solutions
Learn More -
Fulfillment
Reduce overhead costs and gain control over your internal resources with a scalable fulfillment model built with mortgage industry volume shifts in mind
Learn More -
Compliance
Manage and mitigate mortgage and regulatory risk by tapping into an extensive repository of data, documentation, expertise, and training resources.
Learn More -
Quality Control
Manage credit risk, control costs, and gain real time visibility into loan quality with tech-enabled mortgage QC services, powered by AuditGenius
Learn More -
Post-Closing Hub
Step up post-closing productivity while gaining valuable business insights with our interactive document management platform plus services
Learn More
Relevant Technology
-
BotGenius™
Improve productivity by employing pre-programmed bots on up to 70% of your repeatable middle-office mortgage tasks
-
IncomeGenius®
Automate, expedite, and simplify borrower income analysis in the early stages of the mortgage loan process
-
AuditGenius®
Simplify mortgage portfolio risk management, streamline QC, and lower origination costs with intelligent audit technology
-
DecisionGenius™
Indecomm’s DecisionGenius™ empowers faster, more informed mortgage loan analyses with automated, risk-based decisioning technology
-
DocGenius™
Gain a 360° view of mortgage trailing document risks, processes, timelines, and performance with an interactive document management system
-
Publishing Portal
A centralized hub for all your mortgage documents, Publishing Portal provides simplified access to guidelines, training, policies, and procedures