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Team Leader – Operations


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Job Brief

We are seeking a candidate with a thorough understanding of the pre-purchase review process, including familiarity with credit and closing documents, as well as state and federal regulations. The Pre-Purchase Audit process involves auditing loans to ensure compliance with rules and regulations before purchasing them in the secondary market. The ideal candidate should possess strong attention to detail and strive to remain up-to-date with industry developments. This role involves leading a team of pre-purchase reviewers, providing support and guidance to ensure their success.

Roles and Responsibilities

  • Answering questions regarding the Pre-Purchase Review checklist for completeness and accuracy, including ATR/QM, RESPA, TRID, and mortgage compliance regulations.
  • Providing guidance, training, and floor support to team members and new joiners.
  • Facilitating certification for new joiners and supervising production workflows and work queues.
  • Conducting refresher sessions for operational staff as needed and assisting team members on an ad-hoc basis.
  • Conducting regular feedback sessions with team members to support their professional development.
  • Maintaining relevant reports according to required standards.
  • Staying updated on industry standards and guidelines.
  • Performing other duties as assigned by management.


  • Bachelor’s degree in any discipline.
  • 3 to 5 years of experience in a relevant field.
  • Proficiency in US federal and state regulations related to compliance, as well as post-closing and closing documentation requirements.
  • At least 3 years of experience in pre-purchase review, with an additional 2 years of experience in team handling as a supervisor/team leader.
  • Competency in Microsoft PowerPoint and excellent presentation skills.
  • Prior experience in handling and interacting with clients.
  • Strong attention to detail, reporting, problem-solving, and handling escalations.
  • Excellent verbal and written communication skills for understanding and updating comments and communicating with various stakeholders.
  • Good analytical skills and the ability to make decisions based on facts.
  • Proficiency with MS Office applications, Loan Origination Systems (LOS), Loan Management Systems (LMS), and navigating selling guides.
  • Knowledge of standard mortgage nomenclature.
  • Flexibility to work day or night shifts and weekends as required.