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Trailing Docs – Supervisor

Full-Time in - office , St. Paul

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Job Brief

Are you a dynamic and organized professional with a knack for leading teams and delivering exceptional customer service? Indecomm is seeking a skilled Supervisor for our Trailing Docs department. In this role, you will manage daily workflow processes, supervise team members, and ensure top-notch customer service while maintaining accuracy and compliance.

Roles and Responsibilities

  • Conduct formal reviews and inspections of trailing loan documents, ensuring accuracy and completeness within designated time frames. Capture required data elements in the application.
  • Follow up on pending documents through phone or email communication.
  • Record (check-in) received documents and comments in the database. Monitor reports to track outstanding documents, perform audits, and manage filing and retrieval activities.
  • Oversee and guide Trailing Docs team members, serving as the primary trainer for new staff.
  • Monitor project progress, manage deliverables, and collaborate with other departments as needed.
  • Track daily production and work activity, optimizing team capacity utilization.
  • Document and manage project issues, escalating when necessary.
  • Prepare and deliver reports/presentations for client and internal reviews.


  • High School Graduate or General Education Diploma (GED). Post High school Degree is a plus.
  • Minimum of 1 year of related experience in handling Trailing Docs.
  • Minimum of 1 year of prior management or supervisory experience.
  • Experience from a Title Agency, Lender, or National Vendor Management company (local or national title and settlement companies) is preferred.
  • Comprehensive understanding of Trailing Docs procedures and mortgage documents.
  • Proficient in MS Office applications, especially Excel, Word, PowerPoint, and Outlook. Quick learner when working with new applications/platforms.
  • Strong time management skills and attention to detail.
  • Ability to interact effectively with clients, working independently with minimal supervision.
  • Proficient in training and managing personnel, while fostering a cohesive team environment.
  • Excellent written and verbal communication skills.
  • Practical knowledge of standard procedures for mortgage/title company transactions.
  • Ability to collaborate with cross-functional teams across diverse global settings.