Trailing Docs – Supervisor

Job Brief

Are you a dynamic and organized professional with a knack for leading teams and delivering exceptional customer service? Indecomm is seeking a skilled Supervisor for our Trailing Docs department. In this role, you will manage daily workflow processes, supervise team members, and ensure top-notch customer service while maintaining accuracy and compliance.

Roles and Responsibilities

• Conduct formal reviews and inspections of trailing loan documents, ensuring accuracy and completeness within designated time frames. Capture required data elements in the application.
• Follow up on pending documents through phone or email communication.
• Record (check-in) received documents and comments in the database. Monitor reports to track outstanding documents, perform audits, and manage filing and retrieval activities.
• Oversee and guide Trailing Docs team members, serving as the primary trainer for new staff.
• Monitor project progress, manage deliverables, and collaborate with other departments as needed.
• Track daily production and work activity, optimizing team capacity utilization.
• Document and manage project issues, escalating when necessary.
• Prepare and deliver reports/presentations for client and internal reviews.

Requirements

• High School Graduate or General Education Diploma (GED). Post High school Degree is a plus.
• Minimum of 1 year of related experience in handling Trailing Docs.
• Minimum of 1 year of prior management or supervisory experience.
• Experience from a Title Agency, Lender, or National Vendor Management company (local or national title and settlement companies) is preferred.
• Comprehensive understanding of Trailing Docs procedures and mortgage documents.
• Proficient in MS Office applications, especially Excel, Word, PowerPoint, and Outlook. Quick learner when working with new applications/platforms.
• Strong time management skills and attention to detail.
• Ability to interact effectively with clients, working independently with minimal supervision.
• Proficient in training and managing personnel, while fostering a cohesive team environment.
• Excellent written and verbal communication skills.
• Practical knowledge of standard procedures for mortgage/title company transactions.
• Ability to collaborate with cross-functional teams across diverse global settings.