Enabling Exceptional CU Member Experiences
The problem
Our solution
The problem
Delays in the mortgage process
Our solution
We pair tech and talent to drive process efficiencies and expedite turnaround times for credit union members
- Mortgage bots simplify time-consuming middle-office mortgage tasks
- Automation streamlines workflow, reducing unnecessary back and forth with members
- Intelligent and tech-enabled underwriting analysis drives timely loan decisions
The problem
Low borrower satisfaction scores
Our solution
Our solutions streamline and simplify mortgage processes
- Automated decisioning tools speed customer response times and improve pull-through rates
- Mortgage bots help your loan officers and processors handle more tasks efficiently
- Mortgage talent augments your team to accelerate cycle times
The problem
Members need greater transparency around mortgage loan status
Our solution
We empower credit unions with faster access to results, data, documents, and decisions:
- Get early loan decisioning guidance, reducing anxiety for members
- Utilize automated systems for timely progress updates, data, and documents
- DecisionGenius technology drives underwriting precision, minimizing ambiguity for members
The problem
Credit Unions face high costs in mortgage middle-office operations
Our solution
Our solutions deliver greater cost savings, scalability, and performance.
- Reduce costs by 30% or more by expediting time-to-close
- Transform fixed overheads into variable, per-loan pricing
- Optimize resources by automating up to 70% of tasks in the middle-office
The problem
The mortgage experience impacts the overall member experience
Our solution
We help credit unions elevate their value proposition by improving the member experience
- Make mortgages a more seamless and enjoyable experience for members
- Give CU agents more time to forge memorable member relationships
- Create a collaborative and trusted partnership with CUs to achieve a sustainable, high-performing mortgage operations model
Services for any stage of the loan lifecycle
AI & Automation
Deliver better, smarter, and faster borrower experiences with breakthrough mortgage automation solutions that streamline and connect the middle-office
Fulfillment
Reduce overhead costs and gain control over your internal resources with a scalable mortgage fulfillment solutions built with mortgage industry volume shifts in mind
Underwriting
Achieve thorough, compliant, and efficient mortgage underwriting services with a fully-staffed contract mortgage underwriting team, enabled by Indecomm's Genius technology.
Quality Control
Manage mortgage credit risk, control costs, and gain real time visibility into loan quality with tech-enabled mortgage QC services, powered by AuditGenius. Indecomm's mortgage quality control and mortgage compliance audits reduces risk.
Post-Closing Hub
Step up post-closing productivity while gaining valuable business insights with our interactive document management platform plus services
Document Management
Step up document management and processing productivity while gaining valuable business insights with our interactive document management platform plus services
Trailing Docs
Proactively track and manage trailing documents while gaining real-time visibility into document status and agent performance
Servicing
Scale your mortgage servicing operation and improve servicing outcomes with a global delivery model designed for performing and non-performing portfolios
Relevant Technology
Related Case Studies
Pre-funding Underwriting Audit
Delivering post-close QC efficiency
Related Resources
