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Solutions | Servicing

Compliant, scalable servicing solutions 

Scale your mortgage servicing operation and improve servicing outcomes with a global delivery model designed for performing and non-performing portfolios

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Servicing Support Built for Quality, Compliance, and Scale.

Leveraging decades of mortgage servicing experience and powerful automation, Indecomm helps you streamline and scale end-to-end servicing operations, improving loan quality and operational efficiency at every phase.
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Servicing Support That Scales With You

Our servicing solutions support performing and non-performing loans of all types, helping you optimize every phase of the servicing lifecycle, from traditional loan servicing through default, while keeping compliance and risk management at the center of everything we do.

Servicing Lifecycle Support

Our team supports loans of every type and status, helping you optimize operations at any phase of servicing, from onboarding and traditional servicing through default and loss mitigation.
  • Performing and non-performing loan support, all loan types
  • Full lifecycle coverage, traditional servicing through default
  • Process optimization at any phase of the servicing cycle

Compliance & Risk Management

Whether we’re delivering comprehensive servicing portfolio QC or driving process improvements in targeted areas of your operation, compliance and risk mitigation sit at the center of everything we do. Our servicing specialists are trained to flag risk related to:
  • Federal and state law requirements
  • Agency and investor requirements
  • Program-specific guidelines and portfolio QC standards

Manage volume and minimize risk

Scaling your servicing operations while ensuring compliance at the most granular level requires experienced talent, proven processes, and time-tested technology and automation. Indecomm has the solutions to streamline.

Augment your servicing operation

Get a flexible, automation-enabled global delivery model that helps you scale your operation to meet mortgage servicing volume

Improve loan quality and transparency

Keep compliance at the forefront. reduce defects, and uncover risk with next-generation mortgage QC automation and transparent reporting

Control servicing costs

Reduce overhead and fixed costs by shifting to a cost model that enables you to spend proportionally with volume peaks and troughs

Streamline and standardize loan boarding

Streamline and standardize loan boarding into your servicing system leveraging automated data and documentation classification

Improving servicer scalability

Intelligent, tech-enabled and compliant mortgage services that deliver increased efficiencies, costs savings, and improved quality.

Mortgage Servicing QC

  • Reviews include performing and non-performing
  • Review types include: payment processing, credit reporting, escrow, insurance, loan payoffs, loss mitigation, COVID-19 assistance programs, bankruptcy, foreclosure, and collections
  • Identify missing documents critical to mortgage servicing success such as tax, mortgage insurance, mortgage notes, pay histories, letters, statements, notices, and disclosures
  • Meets requirements of Fannie Mae, Freddie Mac, FHA, VA, and RHS
  • Evaluates compliance with federal mortgage servicing statutes such as CFPB, TILA-RESPA, FDCPA, ECOA, FCRA, SCRA
  • Determines adherence with program-specific servicing requirement
  • Reviews MERS servicing procedures compliance
  • Get real-time visibility of your loans as they move through the process
  • Review of rebuttals and missing docs to cure findings
  • Industry-leading turnaround times for mortgage quality control services
  • Access to a robust suite of real-time reporting and business intelligence

Tech-enablers

Mortgage Servicing Outsourcing

  • End-to-end global delivery model supporting back-office functions across the servicing lifecycle
  • Supports administrative back-office fulfillment for performing loan functions including loan Boarding, loan administration, escrow operations, cash operations, special loans, loan transfers, and servicing support
  • Supports administrative, back-office fulfillment for non-performing and default loan functions in bankruptcy, foreclosure, and claims
  • Reduces costs with a global delivery model paired with variable-based pricing
  • Delivers extensive reporting, dashboards, and scorecards
  • Provides opportunities to gain efficiency through automation

Tech-enablers

MSR Transfer Services

  • Leverages document processing, comparison, and extraction automation to expedite MSR transfers and loan boarding
  • Minimized rekeying in information and document restacking
  • Automated QC to identify missing, incomplete or inaccurate data
  • Provides extensive and automation document validation and document-to-data comparison, and doc completion analysis
  • Transfers data and documents seamlessly into the new servicing and doc systems
  • Opportunity to leverage our comprehensive document management system DocGenius

Tech-enablers

Assignments and Lien Release

  • Converts hard copies of documents into images, prepares, and records Assignments and Lien Releases
  • Documents images of Assignments and Lien Releases available in batch queues accessible to the client
  • Ensures all state and MERS compliance requirements are met
  • Perfects Lien Releases and Assignments according to state compliance timelines which includes drafting, printing, and execution via client-provided signing authority
  • Trending rejection analysis available at the jurisdictional level
  • Utilizes a proprietary application to process recording jurisdiction fee checks thus minimizing county rejections considerably
  • Utilizes both eRecording and mail-away recordings to send to jurisdictions
  • Experienced staff and resources to support the required lien release and assignment tasks
  • Delivers robust reporting and tracking capabilities with analytical dashboards to document status reports along with immediate access to the progress of every file from the start to finish
  • Automates and streamlines lien release workflow, capturing risk, reducing costs and improving turnaround times

Tech-enablers

Related Case Studies

Case Study

Compliant lien releases

A servicer had a backlog of lien release documents to process plus an immediate need to reduce staffing costs in the lien release department. Leveraging Indecomm's plan and support, the client realized a 25% immediate cost reduction.
Read More

Related Resources

Servicing Operation
Hidden Cost Drains in Mortgage Servicing Operations
Blanket automation promises a lot. Here is what targeted, mortgage-native automation actually does to your cost per loan across seven high-impact workflows.
Read More

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